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Activate Your Debit Card

•  To activate your card, please call 866-599-5615 

Personal Identification Number (PIN)

There are a few ways we can help you obtain a PIN for your card:

• Send us a secure email from within online banking and we’ll mail you a copy. 
• Bring the card and your government issued photo ID to any branch location and we’ll help you establish the PIN of your choice.
• Call us at 602-683-1000 and we’ll mail you a copy of your PIN.
• For security purposes, Arizona Financial does not have access to your PIN.

Card Not Working?

We're sorry to hear your card isn't working. Below are a few common reasons transactions may be declined:

• Visa Fraud Prevention may have declined the transaction for suspected fraud. We recommend calling 866-599-5619 to determine if this was the cause.
• The magnetic strip may be worn or damaged.
• Insufficient funds for the transaction.
• An expired card is being used.
• The card has not yet been activated.

How to Dispute a Visa Transaction

It’s easy to file a dispute online for any fraudulent, unauthorized or incorrect debit or credit card transaction.
Submit your dispute through online banking: 

• Log in to online banking (desktop or laptop). This form is not currently available in the mobile app.
• Select “Additional Services” from the blue bar at the top of the page.
• Select "Secure Forms" from the options provided.
• Select "Dispute a Visa Transaction" and follow the prompts for information.
• Helpful tip! The online banking session will time out after 20 minutes and the form will need to be resubmitted.
• Give us all of the details! Please use the comment section to tell us what happened so that we can help resolve the issue quickly.

If the transaction is considered fraudulent, the impacted card number will be blocked in order to prevent additional fraudulent transactions.

Lost or Stolen Debit Card? Report a Lost or Stolen Visa Debit Card:

• During Business Hours: Call Arizona Financial at 602-683-1000 or 800-523-4603

• After Business Hours: Call the Visa Hotline at 866-599-5615
• Replace Your Debit Card: You can get your card instantly issued at any one of our branch locations.

Enroll in Online Banking by clicking ‘Log In’ here, and follow the steps below. 

Temporary Username

Your temporary username is your member number. This number can be found at the top left corner of the Membership Application, which is included with your new account documents. If you opened your account online, you also received a welcome email that includes the account number. Your member number can be identified by excluding the first two zeros of the account number in the email.

Temporary password/registration code

Your temporary password/registration code was provided by the banker who opened the account. If you opened your account online, this information was sent to you by email.

Additional information

• We're here to help! Contact us at 602-683-1088, Monday through Friday, from 9 a.m. to 6 p.m. and we'll be happy to help if you're unable to locate your temporary username or password/registration code.
• After you've signed up, visit online banking to learn quick tips for managing your finances.

Download the Mobile App

You can download the Arizona Financial mobile app here:

You can turn your debit card on/off, and more within online banking. Click here to learn more.

Leave your wallet behind and pay with your phone instead. Mobile Wallet is a secure, easy way to use your Arizona Financial Visa® Debit Card wherever contactless payments are accepted. It's easy to get started, navigate to the Wallet app on your cellphone or smart watch to add your Arizona Financial debit card.

You can easily access your direct deposit form and information from a desktop computer or laptop. Simply follow these steps:

• Log in to online banking from a desktop or laptop device (this form is not available in the mobile app)
• Select “Additional Services” from the blue bar at the top of the page
• Select “Direct Deposit Form” from the list provided
• Within the image of the check, click the dropdown menu to select the account you’d like to receive the deposit into.
• If your banker instructed you to use our business banking options, please contact us at 602-683-1728, Monday through Friday, from 9 a.m. to 6 p.m. for assistance as this form is not currently available online in our business platform.
• Note: The account number that displays within the check can be used for electronic withdrawals, in addition to electronic deposits.
• You may also need our routing number to set up an electronic deposit or withdrawal. Arizona Financial’s routing number is 322172797.
• * It generally takes two pay periods for an employer to implement or modify a direct deposit. Please contact your employer for specific timeframes. 

Transfer money between your account and someone else’s by using Account-to-Account Transfer within online banking or the mobile app. Give us a call or stop by a branch to set up this service!