Mark your calendars – Beginning March 31 through April 3, we’ll be transitioning the accounts of former Horizon Community Bank (HCB) clients to Arizona Financial’s banking systems!
Watch your mail - In early March you'll receive a letter, a Conversion Guide & checklist with information on how to prepare for account conversion.
Branch & Support | Friday, March 31 | Saturday, April 1 | Sunday, April 2 | Monday, April 3 |
---|---|---|---|---|
Former HCB Locations | 9 a.m. - 4 p.m. | Closed | Closed | 9 a.m. - 5 p.m. (all transactions) |
Arizona Financial Retail Locations | No HCB transactions | Closed | Closed | 9 a.m. - 6 p.m. (all transactions) |
Conversion Support Line 602-683-1724 |
9 a.m. - 6 p.m. | 9 a.m. - 6 p.m. | 9 a.m. - 6 p.m. | 9 a.m. - 6 p.m. |
Personal Accounts | Friday, March 31 | Saturday, April 1 | Sunday, April 2 | Monday, April 3 |
Online Banking (Personal Accounts) |
Available until 3 p.m. | Not available | Not available | Login at ArizonaFinancial.org |
Mobile Banking (Personal Accounts) |
Available until 3 p.m. (Mobile Deposit available until noon) |
Not available | Not available | Download the app (see links below) |
Bill Pay | Available until 3 p.m. | Not available | Not available | Login at ArizonaFinancial.org |
People Pay | Not available (available until noon March 30) |
Not available | Not available | Replaced by Zelle® |
Online Statements | Statements up to February 28 available in online banking until 3 p.m. on March 31. | |||
Business Accounts | Friday, March 31 | Saturday, April 1 | Sunday, April 2 | Monday, April 3 |
Online Banking (Business Accounts) |
Available until 3 p.m. | Not available | Not available | Login at ArizonaFinancial.org |
Mobile Banking (Business Accounts) |
Available until 3 p.m. (Mobile Deposit available until noon) |
Not available | Not available | Downloand the app (see links below) |
Remote Deposit Capture (RDC) | Available until noon | Not available | Not available | Download the RDC app and log in |
Positive Pay | Available until 3 p.m. | Not available | Not available | Login at ArizonaFinancial.org |
Bill Pay | Available until 3 p.m. | Not available | Not available | Login at ArizonaFinancial.org |
Online Statements | Statements up to February 28 available in online banking until 3 p.m. on March 31. | |||
Debit Cards | Friday, March 31 | Saturday, April 1 | Sunday, April 2 | Monday, April 3 |
Personal/Business Debit Cards | Use your HCB branded debit card as usual | HCB debit cards expire at 11 p.m. | Use new Arizona Financial cards |
We want this process to be as painless as possible. Please review the guide and checklist on Page 21, and contact us if you have questions or need assistance.
This information will be mailed to the primary account owner in early March. See Page 8 of the Conversion Guide for details.
There may be some changes to the features of your accounts, including the account name. See Page 15 of the guide for specifics.
During conversion weekend – March 31 to April 3 – some services will not be available. Please refer to the table at the top of this page.
In mid-March you’ll receive your new debit card and PIN. See Page 15 of the Conversion Guide.
On April 3, you'll begin logging in to your account from ArizonaFinancial.org. See Page 11 of the Conversion Guide.
Account conversion is the process of transitioning legacy Horizon Community Bank (HCB) accounts and services to Arizona Financial's core banking systems. This conversion will provide members with many exciting benefits, like an expanded network of branches and ATMs, 24/7 account support, and new loan and account options.
Please ensure we have your most up-to-date contact information, including address, phone number and email address.
In addition you should:
Please contact us if you have any questions at 602-683-1724 or MemberSupport@azfcu.org.
Yes, as part of the account conversion, you’ll be receiving a Member Number and new account number(s). This information will be sent to the primary account owner in early March along with an Account Conversion Guide that will provide answers to many of your questions.
Beginning April 3, you will be able to log in to online banking to retrieve your full account number to use for automated deposits, payments, and withdrawals. The Account Conversion Guide will provide instructions for accessing this information inside online banking.
Debit cards will be mailed in mid-March and typically take 7-10 business days to arrive. Contact us at 602-683-1724 if you have not received your cards by March 27.
Please activate your card as soon as you receive it by calling 1-866-599-5615. You can begin using your new debit card on or after April 3.
Stop using your old card on Sunday, April 2 at 11 p.m. Arizona time. During conversion weekend (March 31 - April 3), you may wish to have an alternate form of payment (e.g., cash, credit card) available. Although we do not anticipate any issues during the conversion process, it’s a good plan to have a backup form of payment on hand.
On or after April 3, please provide your new card number to any vendors that use your old card number for recurring transactions (e.g., streaming services, health clubs, etc.).
Yes, your direct deposit and ACH automatic withdrawals will continue to work. Although we will redirect these transactions for you, we recommend you give your new account number and Arizona Financials' routing number (322172797) to any person or company that automatically debits or credits your account. Wait to request these updates until after April 3, but we ask that you complete these changes by September 30, 2023.
If you have previously set up automatic or recurring transfers in your online banking profile, those will not carry over as part of the conversion. You can set those up beginning April 3. Once you log in online, click the Move Money link and follow the instructions.
On or after April 3 you can:
For questions specifically related to account conversion, please call 602-683-1724 or send an email to MemberSupport@azfcu.org.
For most members, your username will not be changing. If it is changing, we will notify you in advance. A temporary password will be emailed to you the week of March 27. You’ll be prompted to change your password when you log in.
Beginning April 3, you will log in to your account at ArizonaFinancial.org by clicking on the yellow Log In button on the home page. (If you’re on a mobile device, click the menu bar to access the login button.)
Your initial login must be performed from a web browser (computer or phone browser) and NOT through the mobile app. After your initial login, you can download and begin using the Arizona Financial mobile app.
Beginning April 3, you can visit any Arizona Financial branch for service.
You’ll also have access to nearly 30,000 surcharge-free ATMs that are part of the CO-OP ATM network. Visit the locations page to find the ATMs nearest you.
Please call our Member Conversion Support Line at 602-683-1724 or send an email to MemberSupport@azfcu.org.
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