HCB Account Conversion

Mark your calendars – Beginning March 31 through April 3, we’ll be transitioning the accounts of former Horizon Community Bank (HCB) clients to Arizona Financial’s banking systems!

Watch your mail - In early March you'll  receive a letter, a Conversion Guide & checklist with information on how to prepare for account conversion.

602-683-1724 | MemberSupport@azfcu.org

Branch & Support Friday, March 31 Saturday, April 1 Sunday, April 2 Monday, April 3
Former HCB Locations 9 a.m. - 4 p.m. Closed Closed 9 a.m. - 5 p.m.
(all transactions)
Arizona Financial Retail Locations No HCB transactions Closed Closed 9 a.m. - 6 p.m.
(all transactions)
Conversion Support Line
602-683-1724
9 a.m. - 6 p.m. 9 a.m. - 6 p.m. 9 a.m. - 6 p.m. 9 a.m. - 6 p.m.
Personal Accounts Friday, March 31 Saturday, April 1 Sunday, April 2 Monday, April 3
Online Banking
(Personal Accounts)
Available until 3 p.m. Not available Not available Login at ArizonaFinancial.org
Mobile Banking
(Personal Accounts)
Available until 3 p.m.
(Mobile Deposit available until noon)
Not available Not available Download the app
(see links below)
Bill Pay Available until 3 p.m. Not available Not available Login at ArizonaFinancial.org
People Pay Not available
(available until noon March 30)
Not available Not available Replaced by Zelle®
Online Statements Statements up to February 28 available in online banking until 3 p.m. on March 31.
Business Accounts Friday, March 31 Saturday, April 1 Sunday, April 2 Monday, April 3
Online Banking
(Business Accounts)
Available until 3 p.m. Not available Not available Login at ArizonaFinancial.org
Mobile Banking
(Business Accounts)
Available until 3 p.m.
(Mobile Deposit available until noon)
Not available Not available Downloand the app
(see links below)
Remote Deposit Capture (RDC) Available until noon Not available Not available Download the RDC app and log in
Positive Pay Available until 3 p.m. Not available Not available Login at ArizonaFinancial.org
Bill Pay Available until 3 p.m. Not available Not available Login at ArizonaFinancial.org
Online Statements Statements up to February 28 available in online banking until 3 p.m. on March 31.
Debit Cards Friday, March 31 Saturday, April 1 Sunday, April 2 Monday, April 3
Personal/Business Debit Cards Use your HCB branded debit card as usual HCB debit cards expire at 11 p.m. Use new Arizona Financial cards

For additional information & instructions:

Download the Conversion Guide

(View the guide on a desktop, laptop or tablet for best experience.)

How to Prepare
for Account Conversion:

Woman on computer
  1. Review the Account Conversion Guide & Checklist

    We want this process to be as painless as possible. Please review the guide and checklist on Page 21, and contact us if you have questions or need assistance.

  2. Obtain Your Member Number & Account Number

    This information will be mailed to the primary account owner in early March. See Page 8 of the Conversion Guide for details.

  3. Make Note of Account Changes

    There may be some changes to the features of your accounts, including the account name. See Page 15 of the guide for specifics.

  4. Be Aware of System Downtime

    During conversion weekend – March 31 to April 3 – some services will not be available. Please refer to the table at the top of this page.

  5. Activate Your Visa® Debit Cards

    In mid-March you’ll receive your new debit card and PIN. See Page 15 of the Conversion Guide.

  6. Enroll in Online & Mobile Banking

    On April 3, you'll begin logging in to your account from ArizonaFinancial.org. See Page 11 of the Conversion Guide.

Please contact us for questions &  assistance:

602-683-1724 or MemberSupport@azfcu.org

Monday - Friday, 9 a.m. - 6 p.m.

Mobile Banking App

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Business Banking Mobile App

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CardPower Mobile App

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Account Conversion Member FAQs

What does account conversion mean?

Account conversion is the process of transitioning legacy Horizon Community Bank (HCB) accounts and services to Arizona Financial's core banking systems. This conversion will provide members with many exciting benefits, like an expanded network of branches and ATMs, 24/7 account support, and new loan and account options.

What do I need to do now?

Please ensure we have your most up-to-date contact information, including address, phone number and email address. 

In addition you should:

  1. Review the Account Conversion Guide.
  2. Obtain your Member Number and Account Number, which will be mailed to the primary account owner in early March.
  3. Make note of any account changes, which are outlined on Page 15 of the Account Conversion Guide. 
  4. Be aware of any system downtime during conversion weekend (March 31 - April 3.) See chart at top of this page. 
  5. Activate your Visa debit card. You should receive your card no later than March 27.
  6. On or after April 3, enroll in online and mobile banking.

Please contact us if you have any questions at 602-683-1724 or MemberSupport@azfcu.org. 

Will I be receiving a new account number?

Yes, as part of the account conversion, you’ll be receiving a Member Number and new account number(s). This information will be sent to the primary account owner in early March along with an Account Conversion Guide that will provide answers to many of your questions. 

Beginning April 3, you will be able to log in to online banking to retrieve your full account number to use for automated deposits, payments, and withdrawals. The Account Conversion Guide will provide instructions for accessing this information inside online banking.

When will I receive my new Visa® debit cards?

Debit cards will be mailed in mid-March and typically take 7-10 business days to arrive. Contact us at 602-683-1724 if you have not received your cards by March 27.

When should I activate and begin using my new Visa® debit card?

Please activate your card as soon as you receive it by calling 1-866-599-5615. You can begin using your new debit card on or after April 3.

When should I stop using my HCB debit card?

Stop using your old card on Sunday, April 2 at 11 p.m. Arizona time. During conversion weekend (March 31 - April 3), you may wish to have an alternate form of payment (e.g., cash, credit card) available. Although we do not anticipate any issues during the conversion process, it’s a good plan to have a backup form of payment on hand.

What about recurring transactions that use my old debit card?

On or after April 3, please provide your new card number to any vendors that use your old card number for recurring transactions (e.g., streaming services, health clubs, etc.). 

Will my direct deposit and automatic withdrawals still work?

Yes, your direct deposit and ACH automatic withdrawals will continue to work. Although we will redirect these transactions for you, we recommend you give your new account number and Arizona Financials' routing number (322172797) to any person or company that automatically debits or credits your account. Wait to request these updates until after April 3, but we ask that you complete these changes by September 30, 2023.

If you have previously set up automatic or recurring transfers in your online banking profile, those will not carry over as part of the conversion. You can set those up beginning April 3. Once you log in online, click the Move Money link and follow the instructions.

How do I access my accounts?

On or after April 3 you can:

  • Begin using your new Visa® debit card for purchases or to get cash from an ATM.
  • Log in to online banking or the mobile app. (Your initial login must be performed from a web browser – computer or phone browser – and NOT through the mobile app.) Refer to the information you received by email and in the Account Conversion Guide for instructions.
  • Visit any Arizona Financial branch.
  • Call member services at 602-683-1000.

For questions specifically related to account conversion, please call 602-683-1724 or send an email to MemberSupport@azfcu.org.

Will my online and mobile banking login credentials be changing?

For most members, your username will not be changing. If it is changing, we will notify you in advance. A temporary password will be emailed to you the week of March 27. You’ll be prompted to change your password when you log in.

Beginning April 3, you will log in to your account at ArizonaFinancial.org by clicking on the yellow Log In button on the home page. (If you’re on a mobile device, click the menu bar to access the login button.)

Your initial login must be performed from a web browser (computer or phone browser) and NOT through the mobile app. After your initial login, you can download and begin using the Arizona Financial mobile app. 

Which branches and ATMs can I use?

Beginning April 3, you can visit any Arizona Financial branch for service.

You’ll also have access to nearly 30,000 surcharge-free ATMs that are part of the CO-OP ATM network. Visit the locations page to find the ATMs nearest you.

Who should I contact if I have additional questions?

Please call our Member Conversion Support Line at 602-683-1724 or send an email to MemberSupport@azfcu.org

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