To prepare for Account Conversion you should:

1. Review the Account Conversion Guide.
2. Obtain your Member Number and Account Number, which was mailed to the primary account owner in early March. Beginning April 3, you can also find this information inside online banking.
3. Make note of any account changes, which are outlined on Page 15 of the Account Conversion Guide. 
4. Be aware of any system downtime during conversion weekend (March 31 - April 3.) See chart at top of this page. 
5. Activate your Visa debit card and begin using it on April 3. (Continue using your HCB debit card in the meantime.) You should receive your new debit card no later than March 27. 
6. On or after April 3, enroll in online and mobile banking.

Please contact us if you have any questions at 602-683-1724 or MemberSupport@azfcu.org. 

Yes, as part of the account conversion, you’ll be receiving a Member Number and new account number(s). This information was sent to the primary account owner in early March along with an Account Conversion Guide that provides answers to many of your questions. 

Beginning April 3, you will be able to log in to online banking to retrieve your full account number to use for automated deposits, payments, and withdrawals. The Account Conversion Guide provides instructions for accessing this information inside online banking or you can view this tutorial.

Debit cards will be mailed in mid-March and typically take 7-10 business days to arrive. Contact us at 602-683-1724 if you have not received your cards by March 27.

Please activate your card as soon as you receive it by calling 1-866-599-5615. You can begin using your new debit card on or after April 3.

In the meantime, continue using your HCB branded debit card.

Stop using your old card on Sunday, April 2 at 11 p.m. Arizona time. During conversion weekend (March 31 - April 3), you may wish to have an alternate form of payment (e.g., cash, credit card) available. Although we do not anticipate any issues during the conversion process, it’s a good plan to have a backup form of payment on hand.

On or after April 3, please provide your new card number to any vendors that use your old card number for recurring transactions (e.g., streaming services, health clubs, etc.). 

Please provide Arizona Financials' routing number (322172797) for all incoming wires. For more information visit here.

On or after April 3 you can:

• Begin using your new Visa® debit card for purchases or to get cash from an ATM.
• Log in to online banking or the mobile app. (Your initial login must be performed from a web browser – computer or phone browser – NOT through the mobile app.) Refer to the information you received by email and in the Account Conversion Guide for instructions.
• Visit any Arizona Financial branch.
• Call member services at 602-683-1000.

For questions specifically related to account conversion, please call 602-683-1724 or send an email to MemberSupport@azfcu.org.

For most members, your username will not be changing. If it is changing, we will notify you in advance. A temporary password will be emailed to you the week of March 27. You’ll be prompted to change your password when you log in.

Beginning April 3, you will log in to your account at ArizonaFinancial.org by clicking on the yellow Log In button on the home page. (If you’re on a mobile device, click the menu bar to access the login button.)

Your initial login must be performed from a web browser (computer or phone browser), NOT through the mobile app. After your initial login, you can download and begin using the Arizona Financial mobile app. 

Beginning April 3, you can visit any Arizona Financial branch for service.

You’ll also have access to nearly 30,000 surcharge-free ATMs that are part of the CO-OP ATM network. Visit the locations page to find the branches and ATMs nearest you.

Please call our Member Conversion Support Line at 602-683-1724 or send an email to MemberSupport@azfcu.org.